Telecom &IT Engineer& Leader
Results-driven engineer with deep expertise in network infrastructure, VoIP systems, and enterprise IT — improving performance, reducing downtime, and leading technical teams.
Engineering reliable telecom & IT solutions
With 15+ years across telecom and enterprise IT, I specialize in network infrastructure, VoIP deployments, fiber/copper installations, and IT operations — from hospital-scale cabling projects to full ERP system rollouts.
Microsoft Certified (MCSA, MCP) and ITIL certified, I bring both hands-on field expertise and strategic leadership — having managed teams, reduced downtime by 30%, and improved system performance by 20% in enterprise environments.
Professional Journey
Journey COMMS Technician
- Installed and managed structured cabling (fiber and copper) for large-scale hospital infrastructure project
- Supported deployment of DATA,VOICE, WAPs, nurse call systems, RTLS, and security cameras
- Troubleshoot network and cabling issues to ensure reliability in mission-critical environments
Field Manager
- Led and supported a team of field technicians, ensuring compliance with TELUS standards
- Conducted 8–10 daily quality and safety inspections, improving service delivery performance
- Coordinated dispatch operations and resolved escalations, reducing delays
- Developed and delivered technical training programs for new technicians
Lead Technician
- Installed and configured fiber, copper cabling, Cisco switches, access points, and VoIP systems
- Deployed MPaaS and VoIP solutions for enterprise clients including site surveys and user training
- Configured and supported UCM platforms: Allworx, Grandstream, Skyswitch
Customer Service Field Technician
- Installed and supported TELUS services (Internet, TV, phone) for residential and SMB customers
- Resolved technical issues within SLA timelines with high customer satisfaction
Senior IT Supervisor
- Led a team of 10+ IT professionals supporting enterprise IT operations
- Improved system performance by 20% through infrastructure upgrades
- Reduced downtime by 30% via proactive maintenance strategies
- Led ERP/EAM system implementation (INFOR) for improved asset management
- Managed IT procurement, vendor coordination, and project delivery
IT Field Technician (Part-Time)
- Provided onsite IT support, troubleshooting hardware/software issues
- Improved system functionality and client satisfaction through timely resolutions
Featured Projects
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Project Gallery
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